This page explains how to delete your account in the MoLe app (Android and web at app.moleedtech.com), operated by Mole Edtech Private Limited, and what happens to your data when you do.
How to request deletion
In the app (recommended)
- Open MoLe and sign in.
- Go to Profile → Delete account.
- Read what will be deleted, optionally tell us why, tick the confirmation and tap Request account deletion.
The screen then shows the date your request was made and the date by which your account will be deleted. A request cannot be cancelled once submitted. You can keep using MoLe until the deletion is completed.
By email (if you can't sign in)
Email us at moleedtech@gmail.com with the subject "Delete my MoLe account", and include:
- the mobile number registered with your MoLe account;
- whether it is a Student or Educator account;
- your name as shown in the app.
To protect your account, we will confirm the request using your registered mobile number (for example by asking you to share a one-time code we send to it).
For a Student under 18, the parent or guardian can make the request on the child's behalf. You don't need the app installed to request deletion by email.
Before you delete
- Upcoming bookings are cancelled. Paid bookings are handled under our Terms & Conditions.
- Wallet balance: unused promotional credits and Mole Coins are forfeited. If you have refund credit in your wallet, mention it in your email so we can settle it before closing the account.
- Educators: pending earnings are settled to your registered bank account before the account is closed, subject to any open disputes.
- Deletion is permanent. You will need to sign up again to use MoLe.
What we delete
- Your profile: name, mobile number, email address, languages, city and location
- Student learning profile: grade, exam boards and subjects
- Educator profile and verification data: bio, qualifications, demo clips, government ID, selfie, education documents and bank details
- Session recordings
- Your notification token and login sessions
What we keep, and why
Some data is kept after your account is deleted, only as long as the law or a legitimate purpose requires:
- Payment, refund, wallet, payout and tax records: kept as required by tax and accounting law.
- Records linked to an open dispute or report: kept until the matter is resolved.
- Reviews you have written: may remain on an Educator's profile without your name.
How long it takes
We complete deletion within 30 days of your request (for email requests, from when we verify it).
Questions
Email moleedtech@gmail.com. See our Privacy Policy for more about how we handle your data.